help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite touchscreen not responding

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-25-2019 20:14

‎12-25-2019 20:14

This is brand new out of the box today. I've tried the factory reset option that over read about and still not working. Setting up the watch was no problem but the screen doesn't respond to touch at all.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-26-2019 04:09

‎12-26-2019 04:09

@Cdowdie13, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa Lite since the touch screen won't respond. By the way, thank you for trying to get this issue resolved before contacting our forums by performing a factory reset.

 

I'd like you to try changing the clock face to one developed by Fitbit, not a third party clock face.

 

In the meantime, please let me know how the factory reset was performed.

 

Looking forward to your response! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes