Versa Lite touchscreen not working

[LPShreyas]

I have spent the entire morning going through the forum and trying all the various ways of fixing this issue but none of them have worked.

• I restarted the device multiple times
• I changed clock faces
• I factory reset the device (and now it's stuck showing Reset failed)
  • The device is still working and I am getting the notification vibrations but the screen is stuck showing the error and I can't dismiss it because the touchscreen isn't working
• I have re-setup the device

Please someone tell me if I need to RMA the device or is it a firmware thing. I got the device back in October (17th, I think), 2019 so it's not that old of a device to have such issues

[JuanJoFitbit]

@LPShreyas, it's great to see you in our Fitbit Community. I'm sorry to hear that the touch screen of your Fitbit Versa stopped working. I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

I'll be around if any question arises.