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Versa Lite tracking steps while driving

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‎07-10-2019 14:38 - last edited on ‎07-12-2019 16:34 by Fitbit Moderator

‎07-10-2019 14:38 - last edited on ‎07-12-2019 16:34 by Fitbit Moderator

So I just got the Versa Lite for my birthday, got to say though this device is very touchy. It says I'm taking steps when I'm driving. For my job I drive a lot and get of the vehicle frequently. I've been told to just turn it off every time I'm driving but that's just not going to work for the amount of time I get in and out of the vehicle all day. Today for instance I drove 2 hours and my Fitbit told me that I walked a whopping 8000 steps.... is there a way to fix this or an update to the Versa Lite? Is anybody else having this problem?

 

Moderator edit: Updated subject for clarity 

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‎07-12-2019 16:41 - edited ‎07-12-2019 17:56

‎07-12-2019 16:41 - edited ‎07-12-2019 17:56

A warm welcome to the Community @Titan2723. Congratulations on acquiring your new Versa Lite! 

 

Thanks for letting me know that due to your job you're usually driving a vehicle. Sorry for the delayed reply.

 

We've noticed that when you're driving your Fitbit may track some steps, you can delete this data by logging driving for the time that this data was tracked but since you mentioned that you're driving due to your job, you may want to turn it off. 

 

To do so: 

Open the settings app > About > Shutdown

 

Don't hesitate to get back if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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