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Versa Lite tracks extra steps

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‎02-11-2020 02:02 - last edited on ‎02-12-2020 06:36 by Fitbit Moderator

‎02-11-2020 02:02 - last edited on ‎02-12-2020 06:36 by Fitbit Moderator

I know wrist pedometers are notv100% accurate but I log between 10k and 17k steps in a day its currently 10am and mine is saying 25k steps already! And I've sat on my **ahem** all day. It's on my non dominant hand. I have just got anew strap but I'm not wearing it any different to normal. Any ideas?

 

 

Moderator edit: updated subject for clarity

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‎02-12-2020 06:34

‎02-12-2020 06:34

@Jonnyologist, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa Lite is not providing accurate steps count. I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please restart your Versa Lite as described in this help article. After this, check out this help page, which explains why your Fitbit device may count extra steps.

 

Finally, monitor your watch for the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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