Versa Lite unable to update

[Suemiller]

This is my second Versa. first one kept saying updating.they sent me another one where I bought it and this is doing  the same thing. I’m very unhappy with this. I’ve had Fitbit before and was very happy with them. this is my first Versa. I have tried everything to fix the problem and nothing works I can’t even go into the settings on the Fitbit because it won’t  show nothing but the logo .

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @Suemiller. Welcome to the Community Forums. I'm sorry for the delayed response.

Thanks for letting me know that your Versa Lite isn't able to update correctly, as well for the steps tried prior posting. I understand where you're coming from as this replacement should be working correctly. Since the issue persists, I was going to request a case on your behalf but I was informed that you've got in touch with our Support team. Apparently they already provided you with assistance and sent you an email with more details.

If you need anything else, don't hesitate to let me know.

[Suemiller]

I thank you for getting back with me. I appreciate your offer on giving me
a case. Do you think you can send me a charger? Fitbit it’s just going to
send me the face not the band or charger. Thank you very much.

[LizzyFitbit]

Hi @Suemiller. It's great to see you here again and I'm sorry for the delayed response.

You're welcome and I'm glad that you're about to receive a replacement watch. In regards to your question since our Support team already has all your details, my best recommendation is to find the last email sent by them and reply back. That way they'll continue helping you with your Versa Lite charging cradle.

Hope to see you around more often.