07-15-2019 13:44
07-15-2019 13:44
I have had my Versa Lite for just two months and am unable to use the exercise modes because they drain the battery of my Sony Xperia phone. I have tried it for my cycling and after 10 miles the battery on my phone is almost used up. I do at least 30/40 miles on a ride. The same applies to the other modes. Does anyone else have this problem.
07-22-2019 19:26
07-22-2019 19:26
Welcome to the Fitbit Community @Pisces27. I am sorry for the delayed response.
I appreciate your participation in the Forums and sharing that you're unable to use the exercise modes on your recently purchased Fitbit Versa Lite because they drain the battery of your Sony Xperia phone. Thank you for bringing this to our attention, our team is always working on improving our devices and user experiences and your comments are always welcome. Have you tried to track your workout without GPS as it uses the sensors of your phone? For steps to customize your exercise settings, please see here. You can confirm the steps to track your exercise using the Exercise app in this help article: How do I track my workouts with my Fitbit device?
I've also shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide you a solution, please keep an eye on your inbox.
If you have any questions, feel free to let me know.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.