Versa Lite white screen

[Princessworrier]

• My screen is flashing, glowing white then black screen. 
• I have reset it like 100 times, its fully charged have had nothing but problems with this watch I'm so disappointed removed the watch to re install it, can't see the 4 digit code or Anything on screen to re set it up 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Princessworrier, welcome to the Community Forums. Thanks for the details provided in your post about your Versa Lite's screen behavior. I appreciate you've taken the time to troubleshoot it, nice way to go! 

I've seen that you contacted our Support Team after posting here and they helped you to get back on track. 

Please let us know if there's anything else we may do for you. 

[Squeesha]

I am also having screen concerns. I’ve tried resetting, changing the clock face nothing works. Screen looks like it is glitching occasionally then fades to a grey then the screen goes off. I have chatted in and was told to update my Fitbit which must be up to date because the version did not change. At this point I am giving up and will not be purchasing another product from Fitbit.

[Princessworrier]

If its a year old or less you can get replacement via their warrenty x

[Princessworrier]

• I need to chase up my replacement but can't find a way to contact 

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options