Versa Lite won't charge

[Kgreen27]

Trying to charge my new Versa Lite. I've tried charging it by computer and also by plugging into a wall plug as well and nothing. Did the recommended cleaning of the contacts on the back of watch and the pins on the charging cable. Any other suggestions?

Moderator edit: format

[SunsetRunner]

Hi, contact Customer Support and ask for a battery test.

[Marrrmaduke · Accepted solution]

@Kgreen27 Does it still work? Syncs and have any battery left? You can attempt performing a factory reset. If this does not help you will need to contact Customer Support to guide you through the next steps. Factory reset (restoring the tracker to factory defaults) will wipe your Versa, so please sync first. You will also need to delete your tracker from your Paired Devices list in your phone Bluetooth settings. You can perform factory reset by going to Settings on your Versa, scrolling down to About and tapping Factory Reset. Once Versa resets to factory defaults, you will need to set it up again by adding it as a replacement device in the Fitbit mobile app. Good luck!

[Kgreen27]

yes, it does still work, sync and has battery life. did the factory reset, but still will not charge. Talked to Customer Support and they are telling me i need to send it to them. just bought it today, which is the other issue

[Marrrmaduke]

@Kgreen27 I guess it happens. I am glad it got resolved quickly and soon you will have a brand new Versa. 🙂

[Kgreen27]

But I already had a brand new Versa 😞

[Marrrmaduke]

@Kgreen27 Must have gotten rotten egg! It happens. This could have been a charger as well. 

[JuanJoFitbit]

@Kgreen27 Welcome to our Fitbit Community! I'm glad to hear that our Support team took care of the issue. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Thank you so much for your help guys @Marrrmaduke @SunsetRunner!

See you all later! 

[Kgreen27]

I did not send the Fitbit in for warranty. I spoke someone where I bought the Versa and they let me exchange it for another one. Thanks for the help though

[JuanJoFitbit]

@Kgreen27 Oh! I see. I appreciate the clarification and letting me know.

I'll be around anyways in case you need further assistance. Hope you have a great weekend! 

[dcondiff]

I just purchased my Versa.  It wouldn't take a charge in the wall, computer or power strip.  The only place that it would charge was the USB port in my car.  Can you please tell me what your resolution was?  My fitbit is literally not even a week old.  

[Kgreen27]

Honestly. I took it back to where I purchased it and they exchanged it for me

Sent from my iPhone

[JuanJoFitbit]

@dcondiff I'm sorry for the late response. However, let me help you with the charging issues that you are experiencing with your Fitbit Versa since it only takes a charge on your car's USB port.

Please try the troubleshooting steps that are listed in this help article. This article may contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your watch and see if it charges in the wall and computer.

@Kgreen27 your feedback is greatly appreciated!

See you guys later! 😀

[DawnyD]

I am having problems with my versa lite, only 6 weeks old. It charges, but then charge soon depletes. There is a bright red light on the back. I have tried cleaning......advice anyone?

[JuanJoFitbit]

Hi @DawnyD, thank you for joining us in this thread and our Fitbit Community. Let me help you with your Versa Lite since the battery drains fast and there is a red light on the back. By the way, thank you for troubleshooting theses issues before getting in touch with our forums.

Please restart your Versa Lite as described in this help article. After this, try the tips that are included in this help page in order to improve the battery life of your watch. Finally, monitor your Versa Lite and see if the issue gets fixed.

Keep me posted on the outcome.