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Versa Lite won’t charge

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‎01-31-2020 01:44 - last edited on ‎02-01-2020 06:41 by Fitbit Moderator

‎01-31-2020 01:44 - last edited on ‎02-01-2020 06:41 by Fitbit Moderator

Hi. I got a versa lite as a gift in December 2019 and it was working fine till this month January 2020 when I put to charge and it wouldnt charge. The battery slowly drained out. It is at a zero and only shows charging at 0% when I plug in but will not charge and the screen goes off as soon as I take it off the charger. I changed USB ports, cleaned the pins, bought 2 new chargers. Restarted it. Reset it. Nothing works. Please help me.

 

 

Moderator edit: format

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‎02-01-2020 06:40

‎02-01-2020 06:40

@Queenkoober, welcome to our Fitbit Community! Regarding the charging issues that your Fitbit Versa Lite is experiencing, I appreciate the time spent trying the troubleshooting steps you mentioned above before contacting our forums.

 

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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