Versa Lite won't charge

[Mimi1971]

I bought my Versa Lite from the Melbourne Airport mid October and 2 weeks ago it just stopped working. It won't charge and my fitbit app can't find device even though it says it is 68% charged.

I have tried holding in the button to factory reset but nothing happens.

Really disappointed as its basically new and its not like I can take it back to the airport as its in a different State.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mimi1971.

I appreciate your participation in the Forums and sharing that the Versa Lite you purchased from the Melbourne Airport stopped working and won't charge. I am sorry to hear you are going through this situation and I am here to help you. Thank you for your troubleshooting efforts. I recommend confirming the complete instructions in this help article: Why isn't my Fitbit device's battery charging?

Let me know if the issue persists, I'll be around.

[Mimi1971]

I have tried everything suggested and it still won't work.  I bought it from Melbourne airport and I live in Tasmania so how do I go about getting it replaced or fixed before the warranty runs out.  Only got just over 3 months out of it so not very happy. 

Sent from Yahoo7 Mail on Android

[LiliyaFitbit]

Hi @Mimi1971, thank you for your reply. 

I appreciate your efforts and the additional details, I totally understand how you are feeling. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.