Notifications not working on Versa

[Natzzz]

I have tried everything, all notifications for the app are turned on in my settings on my android phone and also in the app settings. When i'm in the Fitbit app it keeps saying "notification service not running. A phone restart is required to re-enable notifications on your tracker". I have restarted my phone several times and this message does not disappear. I have also updated the app and re-synced my versa back to the app but still not working, HELP!

[LiliyaFitbit]

Welcome back to the Fitbit Community, @Natzzz. I am sorry for the delayed response.

Thank you sharing the details of the issue you're experiencing with notifications not working on your Fitbit Versa. I totally understand how you're feeling and appreciate your troubleshooting efforts, more information about notifications can be found here. I would like to confirm that our team is aware of the issue you're experiencing. We’re working to identify a resolution as quickly as possible.

I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track.

Let me know if you have any questions.

[Natzzz]

Hi,

Thanks for your reply, so I've been through all of these steps and still its not working. How long will it take to find out whats going wrong? Its highly annoying as its been over a week now and still not getting any notifications on my watch other than when people call me!

Thanks

Natalie

[aczj12]

This happened to me too after the most recent update. Can't y'all just revert to the last update or something? From the other comments, seems like this has been a problem for quite some time. Would have been nice if the update was pulled since you all were aware of the issue. 

[LiliyaFitbit]

Thank you for your reply, @Natzzz. Welcome to the Fitbit Community, @aczj12. I am sorry for the delayed response.

Your feedback and comments are greatly appreciated, I understand that this can be very frustrating. We’re currently working to resolve this issue and hope to have a fix soon. Thank you for your understanding. 

I'll be around if you need further assistance.