Versa Lite won't charge

[Angellor]

My versa lite battery died for the first time and it will not charge now. I have clean everything and it's still not working. Please help 😢 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Angellor, welcome to the Community Forums. Thanks for the details provided in your post and for taking the time to troubleshoot your Versa Lite in order for it to charge again.

I recommend that you follow these steps (or please confirm that you've followed them as described below):

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

Once you've done this, try charging your watch around 1-2 hours and see if it comes back to normal. 

I'll be around, keep me posted on the outcome. 

[Angellor]

HI I  have tried all that you recommended and my fitfit versa is still blank and doing nothing. I only have it 6 months and this is the first time the battery completely died.
Lorraine
Sent from myMail for Android