Versa Lite won't charge

[SunsetRunner]

I bought my Fitbit Versa Lite on 18th September and tonight the screen has gone black and the green light on the back has also stopped flashing.

It won't turn on, so can't do a factory reset.

It was charged this morning and the battery was over 90%. Tried charging it tonight in the hope it would turn on, but after 5mins it was red hot.

Not really sure what to do with it other than return it to the point of purchase.

So disappointed! Any advice would be gratefully received.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @SunsetRunner, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[SunsetRunner]

Hi,
Thanks for your message.
I did have a look at the support section and tried all the suggestions prior to posting in the forum, but the watch is totally unresponsive. 

Sent from Yahoo Mail on Android

[RicardoFitbit]

You're welcome @SunsetRunner, your reply is also appreciated. 

Thanks for your update, certainly, your Versa Lite isn't working the way it was designed. That said, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.