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Versa Lite won't complete the Firmware Update

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‎01-09-2020 05:50 - last edited on ‎01-14-2020 16:27 by Fitbit Moderator

‎01-09-2020 05:50 - last edited on ‎01-14-2020 16:27 by Fitbit Moderator

I have tried many times, but the watch gets stuck on 100% and says Failed . I have Versa Lite. What can I do? 

 

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎01-14-2020 16:30

‎01-14-2020 16:30

Hello there @Viki1128, welcome to the Community Forums. I'm sorry for the late response. Thanks for the details provided and for taking the time to troubleshoot your Versa Lite prior to contacting us. 

 

I've seen you contacted our Support Team after posting here and that they have helped you with this. However, they haven't heard back from you since 01/09. In order for them to address the issue with the firmware update, could you please reply back to the email they sent to you? Note that the case was created under the email address you use for your Community profile. 

 

Let me know if you need further assistance, I'll be around. 

Maria | Community Moderator, Fitbit


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‎01-14-2020 21:37

In response to MarreFitbit

‎01-14-2020 21:37

Thank you! I followed the instructions received. All has been sorted.
Regards, Victoria
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‎01-16-2020 09:20

In response to Viki1128

‎01-16-2020 09:20

Music to my ears @Viki1128. 😉 I'm very glad to hear that our Support Team resolved the issue. 

 

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Maria | Community Moderator, Fitbit


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‎04-22-2020 20:08

In response to MarreFitbit

‎04-22-2020 20:08

Hi,

My fitbit versa lite will not complete the latest firmware update.  I bought it for my daughter but we cant get it to do the update.  Please help!!!

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‎05-07-2020 12:44

In response to MarreFitbit

‎05-07-2020 12:44

I’m having same problem with versa lite. 100% updated . Failed. Try again. Sticks on 100% still. No function on watch, but phone is connected via Bluetooth. Very disappointed. Help pse 

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