Versa Lite won't connect to my Android phone

[SunsetRunner]

A year ago I purchased fitbit versa lite edition and now from many months it just shows black screen even after charging it for hours. Now, I finally fixed that issue but now its not syncing or updating. From many days I'm trying to sync through the fitbit app but my Android is unable to connect with the Bluetooth so it's not syncing and the problem is in the watch not in my Android bcoz I tried to connect with many other devices but Bluetooth wasn't visible to any device please fix this issue. Its my request please fix this issue. Thank you hope you will go further for any solution. For any more questions please let me know

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there, @SunsetRunner. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa Lite before reaching out. 

In addition to the steps you've done so far, please try the following steps in the order listed:

• Unpair your Versa Lite from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa Lite.
• If there is no connection, restart your Versa Lite.
• Once your Versa Lite is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa Lite first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[SunsetRunner]

Sorry @MarreFitbit I already did all these steps and just now I clicked on that reset button in fitbit versa and now its showing to sync it through Android which is not possible like no sense this makes 

Umm.. if you wish then I could send you the pic like what it's showing please let me know if so.

Hope! For a positive response from your side 🙄

Thank you for your efforts 

[SunsetRunner]

I don't think so that if you could help me out because it was the bot @MarreFitbit  by whom the message was sent to me and everytime to everyone its simply copy pasting same messages to others too. Right?? Ik

[SunsetRunner]

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