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Versa Lite won't display steps and HR

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‎02-05-2021 00:44 - last edited on ‎02-05-2021 16:48 by Fitbit Moderator

‎02-05-2021 00:44 - last edited on ‎02-05-2021 16:48 by Fitbit Moderator

My Fitbit won't display the steps plus BPM taken.  I deleted the app and reloaded it....no change.   I changed the clock face and loaded a new one....no change.  All updates are current.

 

What can I do next??

Thanks in advance....

 

 

Moderator Edit: Clarified subject

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‎02-05-2021 16:48 - last edited on ‎08-18-2025 06:47 by Fitbit Moderator

‎02-05-2021 16:48 - last edited on ‎08-18-2025 06:47 by Fitbit Moderator

Hi @CJCT18, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared in your post, your effort trying some troubleshooting steps before posting over here is also appreciated. To solve this situation, I’d recommend our restart process. To do so, please follow the steps that are specified on our help article: How do I restart my Fitbit device? and let me know if the issue persists.

I’ll be here if further assistance is needed.

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‎02-05-2021 16:48 - last edited on ‎08-18-2025 06:47 by Fitbit Moderator

‎02-05-2021 16:48 - last edited on ‎08-18-2025 06:47 by Fitbit Moderator

Hi @CJCT18, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared in your post, your effort trying some troubleshooting steps before posting over here is also appreciated. To solve this situation, I’d recommend our restart process. To do so, please follow the steps that are specified on our help article: How do I restart my Fitbit device? and let me know if the issue persists.

I’ll be here if further assistance is needed.

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0 Votes