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Versa Lite won't set up

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‎05-19-2020 22:45 - last edited on ‎06-01-2020 05:49 by Fitbit Moderator

‎05-19-2020 22:45 - last edited on ‎06-01-2020 05:49 by Fitbit Moderator

I received my Fitbit Versa Lite yesterday but I am not able to install it. I followed all the steps described, however, when syncronicing, it does not go further than 16 %.

I already tried to reset it by disconnecting with the wifi. I really want to use my Fitbit.

 

Please advise.

 

 

Moderator edit: updated subject for clarity

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‎06-01-2020 05:49

‎06-01-2020 05:49

Hi @ChantalleB, welcome to our Fitbit Community! Regarding the setup issues that your Fitbit Versa Lite has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please make sure that you are following the setup instructions that are listed in this help article. Also, let me know if your watch or Fitbit app show any error message during the setup process.

 

Looking forward to your response.

JuanJo | Community Moderator

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