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Versa Lite won't set up

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‎07-08-2020 20:39 - last edited on ‎07-09-2020 09:33 by Fitbit Moderator

‎07-08-2020 20:39 - last edited on ‎07-09-2020 09:33 by Fitbit Moderator

Hi 

I followed steps to setup watch and it connected and was showing on my device - then it was not connected??   And phone displays logo then lt looks like it’s updating blue bar gets slowly higher than stops half way and I can’t go any further?? It’d not syncing or charging or anything - I have tried reinstalling app, turning watch off and on - turning Bluetooth off and on? Can you help please 

regards 

Felicia 

 

 

Moderator Edit: Clarified subject

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‎07-09-2020 09:36 - edited ‎06-08-2024 11:24

‎07-09-2020 09:36 - edited ‎06-08-2024 11:24

Hi there @Dezzzzzaaaaaaas, welcome to the Community Forums. Thanks for the details provided in your post about the setup issues you've been having and for your time and efforts in troubleshooting your Versa Lite prior to contacting us. 

If you haven't done so yet, I'd recommend following the troubleshooting steps provided in this help article: Why can't I set up my Fitbit device?

Give this a go and let me know if you need further assistance, I'll be around. 

Maria | Community Moderator, Fitbit


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