Versa Lite won't swipe

[Edmunds65]

I try to swipe to exercise and it wont let me. Everyday I have to reset my versa lite to allow me swipe access to other parts - this then  means I can swipe across or down. What am I doing wrong?

I have only had the watch a month?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Edmunds65. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing that your Versa Lite won't swipe. I understand that you've had the watch only a month and I am here to help.

Thanks for trying to resolve this by doing a restart. I also recommend switching to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 

Let me know how it goes, I'll be around. 

[Suzanne1520]

My Versa 2 will no longer swipe. It’s 4 month old and is basically an overpriced watch. Battery needs to be charged every day. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Suzanne1520.

Thank you for joining the thread and sharing that you're experiencing the same issue with your Versa 2 screen, and additionally the battery is draining fasted than expected. I totally understand how you are feeling and would like to confirm if you've tried the troubleshooting instructions in the previous post. 

Battery use is affected by various factors and settings and I recommend reviewing our tips for preventing battery drain at Can I extend my Fitbit device's battery life?

Keep me posted on the outcome. 

[Suzanne1520]

Thank you for reaching out. Yes, I reviewed the troubleshooting tips. My settings are “dim” and display is never constantly on. My Versa 2 is 4 months old. It was a Christmas gift. The battery started draining down in March.

The swiping issue resolved.

Sent from my iPhone

[Edmunds65 · Accepted solution]

Thank you for your reply.

Everything has been resolved with the firmware update and the watch is working brilliantly.

[LiliyaFitbit]

Thank you for your replies, @Suzanne1520 @Edmunds65.

@Edmunds65 I am glad to hear the issue has been resolved with the firmware update and your watch is working fine now. Thank you for posting the update here. I hope you continue enjoying the Fitbit experience. 

@Suzanne1520 I appreciate your efforts and the additional details. Thank you for confirming that the swiping issue has been resolved. Since the battery issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around if you need further assistance. 

[David_Richmond]

I can't swipe my Versa Lite's screen. I have tried restarting it several times and have changed the face to a Fitbit face. Sometimes it will work for a few seconds, but usually it won't do anything.

[LiliyaFitbit]

Welcome to the Fitbit Community, @David_Richmond. 

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your troubleshooting efforts, I am glad to assist you with that. 

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

I'll be around if you have any questions. 

[Suzanne1520]

Your suggestions worked. Thanks!

Sent from my iPhone

[LiliyaFitbit]

It's nice to see you around, @Suzanne1520.

I am glad to hear you were able to resolve the issue. Thank you for posting the update here. I appreciate your time and efforts. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

If you have any questions, feel free to let me know.