Versa Lite won't sync to my iOS device

[Elliexx]

I’ve tried all this my phone won’t find my Versa on Bluetooth… I put them directly next to each other!! 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Elliexx. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa Lite automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your Versa Lite doesn't sync, follow the troubleshooting provided in this help article Why won't my Fitbit device sync? 

Hope that helps. 

[Elliexx]

I’ve tried all this, I’ve tried anything on the article it still doesn’t work

[MarreFitbit]

Hi there, @Elliexx. Thanks for confirming the steps you've tried so far. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.