Versa Lite won't sync

[Gardenofeden]

Went through this a couple weeks ago. Went through a lot of time with tech support and got it syncing . Now same thing again. Not syncing.  

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Gardenofeden, welcome to the Community Forums. I'm sorry to hear that your Versa Lite isn't syncing to your Fitbit app, I understand where your concern is coming from and how you must be feeling. Thanks for the details provided in your post and for already contacting our Support Team. 

May I know what's the mobile device you're syncing with? Have you checked if your phone is included here: Which phones and tablets can I use with my Fitbit watch or tracker?

If you haven't done so yet, I'd recommend following the troubleshooting steps provided here: Why won't my Fit bit device sync?

Also make sure that the Fitbit app is allowed to run in the background on your phone and check if your phone doesn't have a syncing issue listed in What should I know about using the Fitbit app on my Android phone?