Versa Lite won't sync

[FelicityG]

So my versa lite appears to be having a hissy fit! It won't sync and the time is increasingly wrong! 

I've tried changing clock faces (5 times today), turning it off, too many times, I have even unlinked my watch from my device and restarted from factory reset .. she's still misbehaving!!! I am not great with tech so this has been very annoying for me and I'm about ready to throw in the towel! 

I can't even connect to Bluetooth! I've had this watch for a few months and am utterly confused by these problems 😐  can anyone offer advice? This is my 3rd fitbit and I'm currently very unhappy with it.

Please help! 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @FelicityG, welcome to the Community Forums. I'm sorry to hear about the syncing difficulties you've been having with your Versa Lite. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services. Thanks for your time and efforts in troubleshooting your watch prior to posting here.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

With that being said, please follow the troubleshooting steps provided here: Why won't my Fitbit device sync?

Please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.