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Versa Lite won't sync

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‎01-24-2022 09:21 - last edited on ‎01-24-2022 13:02 by Fitbit Moderator

‎01-24-2022 09:21 - last edited on ‎01-24-2022 13:02 by Fitbit Moderator

Last time Versa Lite would sync was 21 Jan 2022.  Now it won't track anything.  I tried all the suggested trouble shooting and nothing has made a difference.  It isn't even keeping accurate time.  So disappointed.  Been using it for months, no problems and all of sudden it stops working ?  Help please.

 

Moderator Edit: Clarified subject

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‎01-24-2022 13:05 - edited ‎03-30-2024 16:11

‎01-24-2022 13:05 - edited ‎03-30-2024 16:11

Hi there, @QVCGal. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration. 

I've seen you contacted our Support Team before posting here and they've already assisted you. If you still need help, please feel free to contact our team back so they can continue helping you.

Maria | Community Moderator, Fitbit


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‎01-24-2022 13:18

In response to MarreFitbit

‎01-24-2022 13:18

Hello!  Unfortunately I'm still having problems.  My Versa Lite will not sync, keep accurate time, report my sleep experience and count my steps.  Last time I was able to sync was 21 Jan 2022.   I've checked my phone and have not changed anything. Why did my Versa Lite suddenly have problems after all these months?

 

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‎01-24-2022 13:25 - edited ‎08-10-2023 03:50

In response to QVCGal

‎01-24-2022 13:25 - edited ‎08-10-2023 03:50

@QVCGal As suggested above, please feel free to contact our Support Team once again so they can continue assisting you.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer