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Versa Lite won't sync

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‎02-17-2020 20:26 - last edited on ‎02-19-2020 11:17 by Moderator Alum

‎02-17-2020 20:26 - last edited on ‎02-19-2020 11:17 by Moderator Alum

My Fitbit is paired with my phone... but saying its not connected.

 

 

Moderator edit: subject for clarity

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‎02-18-2020 00:32

‎02-18-2020 00:32

I think your saying that your Fitbit is connected to your Fitbit account, but not connected to your phone, @Arauch85 

On Android I would tap the message to connect, the operating system will pop up a window asking me if this is ok, I then tap yes. 

Not knowing your phone type, I can only speculate, but the user can not connect the tracker to a phone, this connection can only be done by the Fitbit app. 

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‎02-19-2020 11:19

‎02-19-2020 11:19

Welcome to the Community, @Arauch85 and @Rich_Laue, thanks for the input.

 

I would like as our friend here, have more information about the issue you are experiencing. Is your watch paired? Isn't it syncing? Can you please be more specific?.

 

I hope to hear from you soon. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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