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Versa 2 won't turn on

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‎02-17-2020 13:18 - last edited on ‎02-19-2020 11:20 by Moderator Alum

‎02-17-2020 13:18 - last edited on ‎02-19-2020 11:20 by Moderator Alum

Hi, my screen has been stuck on a white glitch for 2 days but still tracking heart rate / sleep, etc, when I check the app but I am unable to see the screen. I have tried resetting the Fitbit and attaching it to charging cable but now the screen has gone completely black and no flashing light on the back monitor.

 

 

Moderator edit: subject for clarity

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‎02-17-2020 16:34

‎02-17-2020 16:34

Hi @Karenleee1996 Try a Factory reset, but if that doesnt help then contact Support 

Fitbit Support  

 

BUTTON FACTORY RESET FOR VERSA 2
Hold the back button for about 8 seconds. 
When the Fitbit logo disappears: Release the button briefly (for less than 2 seconds). 
Hold the button again until you feel a second, longer vibration, which indicates the factory reset.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-19-2020 11:21

‎02-19-2020 11:21

Welcome to the Community, @Karenleee1996 and @NellyG, thanks for the input.

 

I appreciate all the efforts in trying to fix this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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