help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-07-2020 06:24 - last edited on ‎08-20-2020 06:15 by Fitbit Moderator

‎07-07-2020 06:24 - last edited on ‎08-20-2020 06:15 by Fitbit Moderator

I am really struggling with Fitbit. The syncing issue and charging issue seems to be a common occurrence. My question at what point does your marketing of the devices become a huge ethical issue? My device has been inoperable for a month with ZERO communication. Yet they will say buy another one, Why? Fix the issue!

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-20-2020 06:14

‎08-20-2020 06:14

Hi @Chartwell, it's great to see you in our Fitbit Community. I'm sorry to hear that your Versa Lite experienced. I totally understand how you feel about this.

 

I was able to get in touch with our Support team and was told that they assisted you via email. Please reply to their last email and they'll be happy to follow up and assist you accordingly.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes