Versa Lite won't sync

[Claire622]

Hi

I have been having problems with my versa lite. It does not seem to be syncing to my phone properly. 

After turning on and off both my phone and watch it still did not work.  I tried turning on and off my Bluetooth nx deleting and re installing the app.

Yesterday I deleted the app and did a factory reset on the watch. It took about 4 hours for the watch to update but for a time the watch worked perfectly. However, this morning it will not sync again. 

Please advise on what I can do as this is extremely frustrating.

Kind regards

Claire

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Claire622, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand how frustrating this can be. 

Before anything else, make sure that the mobile device you're syncing with is included here Which phones and tablets can I use with my Fitbit watch or tracker?. Then, follow the troubleshooting steps provided in this help article Why won't my Fitbit device sync? 

Please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. 

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.