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Versa Lite won't sync

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‎02-02-2021 10:45 - last edited on ‎02-03-2021 13:18 by Fitbit Moderator

‎02-02-2021 10:45 - last edited on ‎02-03-2021 13:18 by Fitbit Moderator

so this has been going on for weeks now. My Fitbit Lite would take ages to sync. Once it did it would start to lose time immediately and wouldn’t sync again. I’ve done ALL the trouble shooting tips hundreds of times ( no exaggeration!) some would work initially but as soon as my watch would sync it would start losing time again and stop syncing. I’ve factory reset and now my phone, laptop and two other phones ( can’t me for trying 🙈) can’t find my watch to connect and are just forever “ searching” even though the watch is within millimetres of the phone. I’ve connected other Bluetooth things without issue so it’s definitely the watch at fault. Consequently my watch is stuck on the “ instal Fitbit app” screen and has been for a couple of weeks now so basically bricked. I’ve only had it since May and I’m not impressed at all. Customer service is non existent! I received an email saying they would get back to me , that was on 17th January and I’ve heard nothing since. 

its safe to say I’m a very unsatisfied customer.

 

Moderator Edit: Clarified subject

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‎02-03-2021 13:20

‎02-03-2021 13:20

Hi @InsulinPixie, it's nice to see you again participating here in the Community Forums.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. Since you already received assistance from our Customer Support team as stated in your post, I suggest you to contact them back if further assistance is needed or if you have any additional questions about the outcome of your case. 

 

Let me know if you have any additional questions, I'll be around.

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‎02-03-2021 13:27 - last edited on ‎02-03-2021 19:25 by Fitbit Moderator

In response to RicardoFitbit

‎02-03-2021 13:27 - last edited on ‎02-03-2021 19:25 by Fitbit Moderator

Thank you for your reply. I haven’t actually had any support from customer support. I received an email on 17th January saying they would “ contact me by email once my ticket was processed “  I’m still waiting.. 

 

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‎02-03-2021 19:26

In response to InsulinPixie

‎02-03-2021 19:26

You're welcome @InsulinPixie, your reply is also appreciated.

 

I appreciate the details that were shared with me. The best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. Please click here to get connected and receive further assistance.

 

I'll be around if you need anything else.

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