Versa Lite won't sync

[Roshdows]

Hi my versa lite was taking a long time to sync and was telling the wrong time. I restarted it disconnected it and unpaired now the fitbit won't update or sync with my phone it said for ages it could not find it now it connects for a few minutes then a red x appears. I don't know what else to do I have been trying for days to update it.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Roshdows It's great to see you in our Fitbit Community. Regarding the syncing issue that your Versa Lite has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Finally, monitor your watch during the next 24 hours and see if the issue gets fixed.

Hope this helps.

[KaylaJade94]

Mine is doing the exact same thing. Hasn't synced since 3pm yesterday, it's now 9:13am and my fitbit versa lite is showing the wrong time and has slowed so much the fitbit now reads 6:02am. It's over 3 hours behind. 

This versa lite is a REPLACEMENT PEBBLE because my original versa lite pebble did this exact same thing and it couldn't be fixed so they sent this replacement, not even a year ago and now this is doing EXACTLY WHAT MY ORIGINAL VERSA LITE DID. I'm very un impressed that this is now happening again to my replacement pebble, the same issue, which couldn't be fixed last time. Can someone please get in touch, I'm very upset about this

[JuanJoFitbit]

@KaylaJade94 Thank you for joining us in this thread. I totally understand how you feel about the syncing issue that your replacement Versa Lite is experiencing.

In order to follow up properly, please let me know if you already tried the troubleshooting steps that are advised in this help page.

See you later.

[KaylaJade94]

Hi yes I've tried those and it's still not working, still will not sync
this is beyond a joke, second fitbit lite to do this to me, in under a
year, including a replacement pebble.

[rs0001]

I have the same problem with my versa. My wife has the same problem with hers. Constant trouble syncing with Em the app. Been happening for at least a month if not longer. Constantly have to disconnect it from Bluetooth and reconnect it. Or forget get it and rediscover it. This is a complete mess. I think Fitbit as a useful product and company has reached its lifespan. Going to breakdown and buy a stupid apple watch. 

[JuanJoFitbit]

@KaylaJade94 Thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

@rs0001 Thank you for joining us in this thread. I know how frustrating this is for you and I'm sorry to hear about the syncing issue that your Versa has experienced. Please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

See you around.