Versa screen became unresponsive

[StarkIndustries]

Last night my Versa was acting odd (only half the screen was registering and sometimes it would and other times it wouldn’t). It got stuck so I turned it on and off. No dice, started off fine and then it started to not register on the right side of the screen again. Checked the forums and did a factory restart. Set everything back up and found that there was an update, updated and it appeared to be working. Charged it overnight and then it wouldn’t turn on. Checked the app and it says fully charged but nothing is working. I’ve tried holding the back and bottom button for 10 seconds and more. I’ve tried pushing and holding all the buttons. Nothing. SOS

i also tried to use the contact support through the app and got an error message 😭. The fates are against me.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@StarkIndustries Welcome to our Fitbit Community. I totally understand how you feel in regards the unresponsive screen issue that your Versa has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Please let me know if your Versa vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

After this, charge your watch during the next 24 hours and see if the issue gets fixed.

Hope this helps.

[StarkIndustries]

Hi!
Thank you for the warm welcome and your suggestions I greatly appreciate it. With the addition of the instructions you provided, I wipe down everything, removed the band to ensure that that wasn’t causing a disconnect,Used the same wall adapter as I used to charge my phone nightly and still nothing 😔.

It did not vibrate when placed on the charger. After leaving it on the charger for 24 hours, it was slightly warm to touch but that was it. I tried holding the buttons to restart it but nothing came of that.

Do you think my watch has met it’s demise?
Thanks!

[LibraryMan1118]

Mine is doing the same thing.  So very frustrating.

[JuanJoFitbit]

@StarkIndustries Thank you for getting back and trying the recommended troubleshooting steps. I'm sorry to hear that the issue persists. Due to this, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

@LibraryMan1118 Thank you for joining us in this thread and our Fitbit Community. I totally understand how you feel about this. Please try the troubleshooting steps that I shared in my previous post above and see if it your Versa comes back to life.

See you guys later.