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Versa Lite won't turn on or respond to anything

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‎07-15-2021 07:57 - last edited on ‎07-15-2021 13:09 by Fitbit Moderator

‎07-15-2021 07:57 - last edited on ‎07-15-2021 13:09 by Fitbit Moderator

Hi.  I have a Versa lite is having issues.

1st it seemed dead, - so I charged it. Now it is fully charged 

2nd it wont stay on nothing - So I held the button for 8 secs, blah blah blah, this didnt work.

3rd kept it plugged in and tried to hold it in the charger. - Came up displayed for a bit (tried to sync while up) black screen.

It will not turn on, stay on, the fitbit logo will come up and go away.  Ive tried syncing, having it connected, holding the button.  Its fully charged. UGH so frustrated. the only thing I havent tried is a reset. 

 

Update: I just tried the rest and NOTHING...black screen

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎07-15-2021 15:51

In response to MarreFitbit

‎07-15-2021 15:51

No still not solved

View best answer in original post

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5 REPLIES 5

‎07-15-2021 13:11 - edited ‎03-20-2024 13:10

‎07-15-2021 13:11 - edited ‎03-20-2024 13:10

Hi there, @cernaplus2. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand how frustrating this can be. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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0 Votes

‎07-15-2021 14:22

In response to MarreFitbit

‎07-15-2021 14:22

I just did a full reset and reinstalled the newest version and then...it came up and nothing...black screen.  Its hit and miss. 

It comes up and then goes black. 

Its really frustrating...it seems that I have to buy a NEW fit bit every 2 years.  So frustrating. 

Everybody keeps telling me to stop wasting my money and buy a apple watch. 

Its really disappoint as I love fitbit products but come on!!!

Best Answer

‎07-15-2021 15:15 - edited ‎03-01-2024 03:30

In response to cernaplus2

‎07-15-2021 15:15 - edited ‎03-01-2024 03:30

@cernaplus2 We‘re taking into consideration your comments and sentiments in regards to our products and services. I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎07-15-2021 15:51

In response to MarreFitbit

‎07-15-2021 15:51

No still not solved

Best Answer

‎07-17-2021 22:07

‎07-17-2021 22:07

Had almost exact same problem now. It's only 6 months old. Not expecting any solutions here. Will probably have to forget about it. Won't be buying another Fit Bit product again.😠

Best Answer