Versa Lite won't turn on

[twella09]

My Fitbit stopped working for a few hours. Not responding to charging - just dead. Spontaneously started charging and came back on. However, it wasn’t tracking steps, pulse and won’t wake up when wrist lifted despite being set to auto on screen wake.

Here’s what I’ve done - restarted, no change. Done a factory reset, no change. Still no pulse monitoring, no step tracking and still won’t wake up on wrist lifting. What do you all recommend I do next?

TIA

Moderator edit: subject for clarity

[NellyG]

Hi @twella09  I have flagged a moderator to come and help you 

[twella09]

Thanks NellyG

I've woken up this morning to my Fitbit dead again!!

[TJBlaze]

Contact Fitbit support and explain what has happened. All the best. 

[AlejandraFitbit]

Welcome to the Forums @twella09, @NellyG and @TJBlaze thanks for the input.

I appreciate all the efforts in trying to fix this turning on issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 

[twella09]

Thanks TJBlaze. I’ve contacted customer support. I’m in the process of doing a battery check and then I’ll get back in touch with them with the data. Thanks for your suggestion. Much appreciated.