help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Face is not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-24-2019 16:43

‎08-24-2019 16:43

What to do if the face on watch is not working? I've only had this versa since December 2018. It has a green face. 

Best Answer
Labels:
6 REPLIES 6

‎08-24-2019 17:50

‎08-24-2019 17:50

Hi @Vjw68  Try restarting the Versa several times. If that doesnt fix the screen please come back here.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎08-24-2019 18:54

In response to NellyG

‎08-24-2019 18:54

It didn't work, I can't turn the fitbit off

Best Answer
0 Votes

‎08-24-2019 19:29

In response to Vjw68

‎08-24-2019 19:29

I have flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎08-24-2019 23:07

In response to NellyG

‎08-24-2019 23:07

Thanks for your help

Best Answer
0 Votes

‎08-25-2019 02:18

‎08-25-2019 02:18

Contact Fitbit support and explain the situation. I emailed them on the damaged versa iOS option.  All the best. 

Best Answer
0 Votes

‎08-25-2019 09:41 - last edited on ‎03-13-2025 08:20 by Fitbit Moderator

In response to TJBlaze

‎08-25-2019 09:41 - last edited on ‎03-13-2025 08:20 by Fitbit Moderator

@Vjw68 Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Versa display and thank you for troubleshooting this following @NellyG 's instructions. I noticed that you already have a ticket with our Support team so keep working with them to find a solution.

@TJBlaze thank you for your suggestions and happy to hear that Support was able to help you.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes