Versa Lite won't turn on

[mn_olguin]

I got my fitbit versa lite was working fine. But it wasn't keeping the time so I restarted my fitbit still not keeping time seen it wasn't synched with my phone tried synching it nothing. Did a factory rest uninstalled the app re-installed the app tried resetting it up to my phone will not synch. Then it stayed on the fitbit symbol, restarted it now it won't turn on have charged it still won't come on. I don't know what else I can do. Help!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @mn_olguin, welcome to our Fitbit Community! Regarding the unresponsive screen issue that your Fitbit Versa Lite has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.