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Versa Lite won't update

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‎04-16-2020 06:30 - last edited on ‎04-17-2020 18:48 by

‎04-16-2020 06:30 - last edited on ‎04-17-2020 18:48 by

I have had this watch for 4 months and was prompted to update. I have tried to do this on 2 mobile devices and also the laptop. Any suggestions? I have tried the reconnect, turning devices off - everything. Currently sitting at 354 mins on the laptop until download is finished if it doesn’t fail like it has done previously 

 

 

Moderator edit: subject for clarity

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‎04-17-2020 18:47

‎04-17-2020 18:47

Welcome to the Fitbit Community, @SunsetRunner. 

 

I am sorry to hear your Versa Lite won't update. Thanks for trying to resolve this and I am here to help. I recommend following the troubleshooting instructions from this help article: Why can't I update my Fitbit device?

 

Keep me posted on the outcome, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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