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Versa Lite won’t update

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‎07-15-2020 13:44

‎07-15-2020 13:44

my device won’t update despite sitting for ages updating then it just fails for no reason. I’ve tried mostly everything, disconnecting Bluetooth, disconnecting the device, restarting the device, checking my Bluetooth and WiFi. Plugging it in and unplugging it.. I’m at a loss and so disappointed with this as I was really excited to use it! 

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‎07-17-2020 14:49

‎07-17-2020 14:49

Welcome to the Fitbit Community, @Zoexp.

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with updating your Versa Lite. I totally understand how you are feeling and appreciate your troubleshooting efforts, I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. 

 

If you're still experiencing difficulties with this, please let me know and we'll continue to work towards a resolution.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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