Fitbit Versa issues with syncing and tracking sleep

[miku1992]

Hi

I got my Versa last Thursday and have been having problems with it ever since.

I synced on Thursday and it would not sync again. Tried deleting the app and reinstalling, resetting Versa, tried 3 different Wifi networks, turning bluetooth on and off, pairing and un-pairing etc...

3 days ago the app stopped recognising the Versa and I could not get it to pair until last night. It synced fine. Now, it won't sync at all again. I don't think it should be this hard to use such an expensive activity tracker! The app also doesn't recognise/find the Versa when I'm trying to connect the Versa to Wi-Fi.

The watch also has never recognised when I'm asleep. I've worn it on the wrist that is dominant, non-dominant, worn it close to the wrist bone, 2 fingers-width up from the wrist and 3 fingers-width up. It literally just doesn't even acknowledge me being asleep. I have not used the track sleep function as I bought the watch as it is supposed to track it automatically.

Any ideas please?

My phone is an iPhone 7, iOS 13.5.1

Versa is version 32.70.8.0

Thanks

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @miku1992.

I appreciate your participation in the Forums and sharing the issues you're experiencing with syncing and tracking sleep with your Fitbit Versa. Thank you for trying to resolve this and providing the additional details. I totally understand how you are feeling and I am here to help. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

Let me know if you have any questions.