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Versa stopped syncing and won't set up

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‎07-13-2020 12:57 - last edited on ‎07-17-2020 15:39 by

‎07-13-2020 12:57 - last edited on ‎07-17-2020 15:39 by

At 9:28 this am, my app stopped speaking to my Versa.

 

Since then:

-I have restarted my watch (left+bottom button four times).

-I have restarted my phone (Galaxy S10 +) twice

-I have toggled Bluetooth on and off a few times

-I have forced stop on the app and then restarted

-I have uninstalled and reinstalled the app once

-I have also tried to pair it in my backyard, trying to limit any Bluetooth interference from other devices.

 

My phone still cannot see my Versa during the setup to connect.

What am I missing?  Things have been great since I purchased this watch back in September 2019.

 

 

Moderator edit: subject for clarity

 

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‎07-17-2020 15:37 - edited ‎07-17-2020 15:45

‎07-17-2020 15:37 - edited ‎07-17-2020 15:45

Hi @Evaun, it's nice to see you again in our Community Forums. 

 

I am sorry to hear your Fitbit Versa stopped syncing and you can't connect it to your Fitbit account. Thank you for trying to resolve this and providing the additional details. I totally understand how you are feeling as you would like to continue enjoying your watch, I am here to help. I recommend connecting your watch to the charger before you begin the setup process. Please confirm the complete troubleshooting instructions and requirements in this help article: Why can't I set up my Fitbit device?

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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