Versa Lite won’t update

[Popeyes]

Forgot charger and when recharged only date and time when it lost charge would display. Did factory reset with Fitbit tech and she could only say...well, the update is large and it will take time.  The watch has been updating for days and still not updated! Seriously, unhappy with this product!!!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Popeyes, welcome to the Community Forums. I'm sorry to hear that you're feeling unhappy with your Versa Lite.

Thanks for the details provided in your post about the difficulties you've been having when trying to update your watch. I appreciate you've already taken the time to try fixing this issue prior to posting here, I'll be glad to continue assisting you.

If you can’t update Fitbit Versa Lite Edition, check the firmware version on your watch:

1. Open the Settings app on your watch > About.
2. If the number under Version is 38.6.1.1, attach your watch to the charging cable and plug the charging cable into a USB port on your computer before you begin the update.
3. Keep your Fitbit device close to your phone or tablet to complete the update.
4. In a few days, you’ll receive another prompt to update your watch. At that point, you can update as normal without plugging your watch into a computer.

If the issue persists, please follow the steps provided in this help article: Why can't I update my Fitbit device?

[Popeyes]

Well, I did as instructed and it still didn’t work so I am done trying. I will not be purchasing another Fitbit product as I don’t have money to waste!

Sent from my iPhone

[MarreFitbit]

Hi there @Popeyes, thanks for getting back and for the update. I understand where your concern is coming from.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.