Versa Lite stuck on "Data not cleared, sync & try again"

[AME1980]

My fitbit versa lite has come up saying data not cleared and it wont let me turn it off and now I can not connect it to my phone,  it says it can't find my fitbit

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @AME1980. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa Lite is not responding. I understand how annoying this can be, I will do my best to help you with this!

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please confirm if you've followed the steps below to solve this issue:

• Unpair your Versa Lite from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa Lite again.
• If there is no connection, restart your Versa Lite.

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[AME1980]

Done all of the above and it still hasn't solved the problem.

Sent from Outlook for Android<>

[MarreFitbit]

@AME1980 Since all the steps you tried didn't work, you have a Versa Lite and report that the screen is unresponsive, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it.