Versa Malfunction

[Keliad86]

My Versa screen is black but its charging but nothing is showing after it stop being blurry. Can I get a replace Fitbit Versa

[Aclobos]

@Keliad86, I would contact customer support and let them know what kind of problems your experiencing. If your watch is under warranty they will help you with replacement.

[Keliad86]

Thanks

[Rach9112]

Mine did the same thing and I talk to customer service at the beginning of july. they had me send mine back to them for a replacement. I sent it out the 9th of July and I still haven't received my replacement I can't believe it is taking this long. If you get to send it back don't be in a hurry for a replacement. Yesterday the finely sent an email saying they received it and needed my information to send the replacement.

[Jbughart]

My versa stopped working it had lines and then by morning would not turn on. I tried charging it but nothing.