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Versa Not Communicating With App

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‎08-18-2021 16:49

‎08-18-2021 16:49

My Fitbit Versa stopped syncing/communicating with the app last week. I tried turning off Bluetooth and back on; uninstalling and reinstalling the app;

784BC679-A5D0-4D50-B397-0301300FA69C.png

 

logging out and back in; and finally unpairing and re-pairing my versa with the app. However I can no longer pair my versa with the app, it pops up with a message saying that there was an error. Can anyone help?

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2 REPLIES 2

‎08-18-2021 19:15

‎08-18-2021 19:15

I am having this problem too!

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‎08-19-2021 01:06

In response to Rleannecollins

‎08-19-2021 01:06

I ended up restarting both my phone and my Fitbit (going though settings) and I was able to re-pair my versa with the app. It still takes it’s sweet time syncing my info with the app, but it does sync. 

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