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Versa Not Showing Text Messages

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‎11-19-2019 05:13

‎11-19-2019 05:13

Ever since the IOS update my versa has stopped alerting me of text messages.  I receive calendar alerts and phone calls but the text messages are not coming through.  I have reset my versa and checked all the settings and everything is correct.

 

Any suggestions?

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‎11-20-2019 07:21

‎11-20-2019 07:21

@harvee34 Welcome! It's good that the community is growing! 

 

Let me help you with your text notifications and thank you for troubleshooting this issue. Lets try refreshing the link between your phone and your Versa by doing the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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