Versa Not Tracking HR - Green Light Not Blinking

[fluffyhuggsy]

Hello. I recently purchased a Versa back in May. And this morning when I woke up I found that it wasn't able to track my sleep because the green light that tracks my heart rate isn't blinking anymore. I have restarted my versa 3 times and checked that my Heart Rate setting is set on "On" 3 times as well. Please help. I do not have a tattoo on my wrist. I wear the right size band that it came in out of the box and it wasn't too tight or loose on my wrist either. Please advise. Thank you.

[NellyG]

If the restarts havent worked the next stepnis to try a factory reset (settings app on the watch and scroll down to About). If that doesnt fix it you will need to contact Support. (Link in my signature ) Let us know how you go 

[fluffyhuggsy]

Hello,

Yes I have tried that as well and have reached out for support. They haven't told me anything I haven't tried. I hope they fix it. I've only had it for two months 😞

[VicTrund]

I had the same and had done all the troubleshooting suggested. I contacted the fitbit customer support as suggested on here and have to say they were AMAZING. Second to none. I am so impressed. Customer for life. Thank you. Brilliant support and am now up and running and very happy.

[Clmrdm]

So how did they fix it because I’m having the same problem? Thanks.

[fluffyhuggsy]

I contacted Support. They sent me a list of different things to try in attempt to fix it. When they didn't work they ended up replacing my watch as it was still under warranty.

[VicTrund]

They just sent me a brand new one. It was still under warranty 

[VicTrund]

They just sent me a brand new one. Was here in days. It was still under warranty.

[VicTrund]

It was still under warranty.

[Kage6574]

Was told that they would replace it but I had to send mine back first had anyone else had to do this before they replaced theirs?

[Draftinhelp]

How do I restart my fit bit HR