Versa Not Updating

[ImTurningViolet]

Hi! 

I got the notification in my app that there was an update available for my Versa. I started it but nothing is happening. I let it sit for an hour and even kept my phone wake and it has made zero progress. After a little over an hour, I restarted my phone and the fitbit app went back to normal with the "update available" banner came back and I started the update again. And nothing is happening again.

My phone is right next to my Versa. Both are charging, and they're sitting right next to my wifi router.

Halp! I want the update! 🙂

I've had my Versa since launch, so this is the newest update, not the initial update.

[SunsetRunner]

I got the update notification today also and my update went well. Make sure your phone is connected to wi-fi, otherwise the update will take forever via blue tooth. Good luck!

[ImTurningViolet]

It's on wifi, right next to the router. And it's fast wifi. 😞

[SunsetRunner]

I would perform a factory reset, then reinstall it as a new device. 

[ImTurningViolet]

SO apparently my phone switched to my home's 5ghz network which threw off the Versa. It only works on a 2.4 ghz network. That caused an error that made it impossible to update, even over bluetooth. So my fitbit sat here for 5 hours with saying it was updating with no progress being made for that stupid reason.

I am sooooo annoyed that there was no error message. It took less than ten minutes to update once I signed back into my 2.4 ghz network. I mean, how hard is it to have the update time out and give you an error? 

[SunsetRunner]

Look on the positive side, you figured it out and got it right! Good job, and I feel your pain. A lot of this could have been avoided if the USB cradle carried data. Fitbit? Do ya feel me?

[B.WoodS]

Thank you so much!!  I waited 3 hours and my update was no closer to being complete.  Sure enough, after reading your post I go into my  wifi connections, switch from our 5 ghz to our 2. 5 and within 2 minutes I was wearing my Versa fully functional!! Thank you for sharing.  You saved me so much unnecessary stress. 😁 

[scrappinsoni]

wished it was that easy   I just got my versa so frustrated doing update.  Checked my WiFi as suggested (was hoping would solve but no!)  Tried 4 hours yesterday and have been trying 3 hours today still at 5%.  Deleted started over same results.  Think i will be returning tomorrow.  Thank goodness Amazon has awesome return policy.   i will be sticking with my old original fit bit. Hopefully Fitbit will improve the Versa on the next version was so excited to have this watch.

[Stillpudgy]

That is bull crap.  I should not have to uninstall and reinstall anything!!! That is what the updates are for.  I will never buy another Fitbit!  I never had this much trouble before and it is my 3rd and last!  Instead of improving it is getting worse!!!!🤬

[Stillpudgy]

My versa will not connect to WiFi!  Have tried multiple times.  Even though password is. CORRECT it just will not connect!  In hating this piece of crap