Versa Not Working

[kaw216]

I got my Versa in December and it has now become just a digital watch that will automatically track my activity, sometimes. This thing has basically stopped responding to touch, freaks out every time I try to swipe the screen to an app and the screen starts shaking, sometimes turning snowy. I can't get any of the apps to work anymore. And most of the time what ends up happening is that the weather app will constantly try to open. I can't get it to stop unless I restart the watch. Another issue is that I can't even get the weather app to work. Every time I open it, it says I need to sync to my phone first. Well, I try that and it still doesn't work. Also what's the point in having a weather app on your watch if you always have to sync to your phone to open it? I might as well just use the app on my phone since I have to open my phone anyway. Honestly, I liked the idea of this watch because of the convenience and activity tracking but none of the conveniences actually work. Glad I got this as a gift and didn't actually waste my own money on it.

[SunsetRunner]

Hi, restart your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons. See if that solves your problem.

[kaw216]

It solved the problem for about 12 hours and then it went back to doing what it was doing before.

[SunsetRunner]

Hi, now it's time to call/contact Customer Support. 

[LiliyaFitbit]

Welcome back to the forums @kaw216! Hi @SunsetRunner, it's great to see you around. I am sorry for the delayed response. 

@kaw216 Thank you for sharing the details of the difficulties you're experiencing with your Fitbit Versa. I appreciate your troubleshooting efforts. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

@SunsetRunner thank you for the helpful tips and advice!

Let me know if you have any further questions.