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Versa Not charging

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‎06-25-2020 19:51

‎06-25-2020 19:51

I've tried  everything that was written on the article. I cleaned the brass and the prong with alcohol. Then changed the USB ports and even changed charger thinking it might be my chargers fault why my versa is not charging. This happened about 3 weeks ago and still it is not charging. It will just light up and give me this (see pic below) but still it won't 

15931396424376646091347942707217.jpg

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‎06-25-2020 23:18

‎06-25-2020 23:18

Hi @Tinaiiloilo, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to our attention, for the image that was attached into your post and for trying some troubleshooting steps before to posting over here. To resolve this, I recommend you to perform a factory reset on your Versa following the next steps:

 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

 

Let me know if the issue persists.

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‎06-28-2020 22:49

In response to RicardoFitbit

‎06-28-2020 22:49

Ummmm... There's no logo on display on the watch it's just dead and won't
charge. Is there anything else I could do? It would still display the
uncharged battery logo fro. Time to time
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‎06-29-2020 14:36

In response to Tinaiiloilo

‎06-29-2020 14:36

Your reply is appreciated @Tinaiiloilo.

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Versa isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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