Versa Notifications vs iPhone IOS 13 Update

[jennilynn925]

After doing the IOS 13 update on my iPhone X today, I am no longer receiving text/call notifications on my Versa. I have disconnected the bluetooth, the Versa, done a factory reset, restarted my phone and nothing is working. Just says "All caught up here!" Customer service said many people are having a similar problem and technical support is working to fix the bug. Is this accurate information and when can we except an update/solution to this problem? Thank You!

[Ama2488]

Hey, I am having the same problem. I was getting frustrated but seeing other people are having the same issue hopefully they get it resolved soon. 

[SarahEG]

I’m having the same problem hoping it gets resolved soon! WhatsApp notifications working fine but not calls and texts! 

[smax7019]

  Having the same issue here. I lady on another thread said her husband turned on her 'text previews' in Settings > Notifications > Messages and that's working for me also. Not as private as I would really like but it's working for now.

   Hope that helps in the short-term!

[Gmartis1]

I  haven't been able to get my phone or text message notifications in months. I hope this new firmware update fixes it.  I have an iPhone. 

[Defendorio]

Well it's blatantly obvious now. Fitbit rushes unfinished, untested products out the door, and we get to find all the bugs and hardware issues. They're using us, the consumers, as their own QA department. 

[jennilynn925]

yes that did work! thank you. not private, but temporary fix i guess! 

[SunsetRunner]

I’m glad to know it’s not just me having this issue.  Since yesterday, I’ve not been receiving my text/call notifications; however, I am still receiving other app notifications.  Hopefully, the issue will be resolved soon!

[jennilynn925]

i chatted with customer service yesterday and they couldn't figure out the issue. I had to sign off on the help but when i came back a few hours later, they had heard a bunch of complaints and finally knew what i was talking about. Unfortunately the best he could tell me was to keep checking the forum to find out when it might be fixed so now i'm stalking my own forum feed ha

[SamanthaLou]

Glad I’ve found this thread as it’s been driving me mad, since I updated to iOS13. Thanks for the advice 🙂
Hopefully it’s fixed soon! 

[Defendorio]

Yeah, it's so sad that Fitbit doesn't care about the satisfaction of their customers. If they did, they wouldn't have willingly released a hopelessly buggy product, that you can't even activate, without owning another totally unrelated electronic project.

It'd be like if you bought a new Tesla, but it won't start because the software on your older Volkswagen is old.

Great design thinking, Fitbit, you amateurs.

[Ama2488]

That worked for me for now but I don’t like that. Hopefully it gets fixed the right way. 

[jennilynn925]

Agree! Fingers crossed!

[LasseO]

This did work for me

[Aranzazu]

Hi! I’m from Spain and I have the same problem. I have contacted with the assistance support and they already know it. 

[Dr_Andy]

It also works if you have ”When Unlocked (Default)” selected which can give a little more privacy than always showing the message. 

[kassandramellon]

This works! Thank you for sharing. I was getting so frustrated since updating my phone. 

[SunsetRunner]

I am having the same issue. Does anyone have any information on when FitBit Versas will start to receive text messages again?

[LiciaSelico]

Thanks so much that really did help ....

[LiciaSelico]

u can’t blame Fitbit because Apple sent out a update that wasn’t compatible with Fitbit program ..... they are working on it.... give them time before u start bashing them!!!!