Versa (Original) Left Button & Swipe not responding

[Deep_Blue]

Per Header - over the past few days, my watch has stopped functioning as intended.

Left Button works less than 25% of time - and when it does function to bring up clock face (I am using a FitBit designed face) I am unable to swipe in any direction.

Right two buttons seem to function as intended; but overall not functional watch

ETA: I tried the reset and no change at all.

[JuanJoFitbit]

@Deep_Blue, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the left button is not working properly. By the way, thank you for trying a restart before contacting our forums.

Please try cleaning around the button with a toothpick in order to remove any dust that may affect the functionality of the button. After this, check out if the issue gets fixed.

Keep me posted on the outcome.

[Deep_Blue]

I checked and cleaned around the button - it is moving freely, however, it doesn't actually perform its function.

I am unable to swipe up or down when the clock face does present.  

[JuanJoFitbit]

@Deep_Blue, I'm sorry for the late response. However, I appreciate the time spent trying the recommended workaround.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.