help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Run app crashes during marathon!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-20-2019 12:47

‎10-20-2019 12:47

I've had an app crash during gym workouts previously (Elliptical) on the Versa but never the run app once in 5 months of training, gps connected of not connected its always been fine.

To my horror yesterady, running my 11th marathon, run app started when the gun went, all working fine, Looked at my screen just prior to the 1km mark and the app had timed out and my clockface was showing. Not cool!!!, I needed the stopwatch but gave up, the damage had been done thank you Fitbit, no use restarting the run app during an event, did the math via the time for the next 41kms but would  have been really nice to have a stopwatch.

Back to basics in future events with my trusty old Casio.

Best Answer
Labels:
1 REPLY 1

‎10-20-2019 14:10

‎10-20-2019 14:10

@Belhse 

 

This was cut off for me too.  1/2 Marathon Manchester UK 13 Oct and the run app split the event in 2 losing at same time 3 miles. Strava caught it for me though. Yay, go Strava!

 

When I say cut off?  For some time I had been right on fence moving trackers. I now own a Garmin Forerunner 245. I am in process learning how to use & configure it. 

 

It is only time now before Versa1 gets retired. It will become back up.  I too have a Surge & a Blaze in my spare tech container.

 

I did not want to leave FitBit. 1 fail too many pushed me too far.

 

FitBit events these last 4 or so weeks since iOS 13 upgrade  made the decision easier.

 

Garmin works just fine. Down side is screen fonts. Difficult to read & see. 

 

 

 

 

 

 

 

 

Blaze, Surge, Ionic and Versa1. I am not a FitBit employee.
Best Answer
0 Votes